Our normal hours will resume on Tuesday 2nd April 2024
Terms and Conditions
By renting a vehicle through ACEV, you agree to the following terms and conditions:
Eligibility
Renters must hold a valid driver’s license and be at least 21 years of age.
International renters must provide a valid passport and an international driving permit if required.
Rental Period
The minimum rental period is one month.
The rental agreement may be extended upon request and approval by ACEV.
Vehicles must be returned on the agreed date unless an extension has been arranged.
Payment
Full payment for the rental period is required before the vehicle is collected.
ACEV accepts credit/debit cards and bank transfers.
A refundable security deposit may be required and will be returned after the vehicle is inspected for any damages.
Vehicle Usage
The vehicle must be used in accordance with New Zealand road laws.
The renter is responsible for maintaining the vehicle in good condition during the rental period.
Smoking, transporting hazardous materials, or using the vehicle for unlawful purposes is strictly prohibited.
Mileage limits (if applicable) and additional charges for excess usage will be stated in the rental agreement.
Insurance and Liability
All vehicles are covered by standard insurance. Excess charges may apply in the event of an accident.
The renter is responsible for the first $2500 of any damage or loss.
The renter is liable for any fines, tolls, or penalties incurred during the rental period.
Roadside Assistance
Roadside assistance is included in all rentals. Contact details for assistance will be provided upon vehicle collection.
Cancellation Policy
Cancellations must be made at least 7 days before the rental start date for a full refund.
Cancellations made within 7 days may incur a cancellation fee of $150.
Vehicle Return
The vehicle must be returned with the same charge level as when it was collected.
Additional fees may apply for late returns, excessive cleaning, or unreported damages.
Privacy and Data Use
Personal information collected during the rental process will be used solely for rental administration purposes and will not be shared with third parties without consent.
Emissions information is guidance on how environmentally friendly the vehicle is.
Energy Economy information is intended for comparative purposes. It is based on World Harmonised Light Vehicles Test Procedure 3 Phase (3P WLTP) standardised testing data that allows consumers to directly compare the emissions and fuel consumption of different vehicle makes and models. It does not necessarily represent the energy economy and/or electric range that will be achieved. The estimated annual cost is based on a vehicle travelling 14,000 km over a year and a nominated petrol, diesel and/or off-peak residential electricity price. Diesel costs include road user charges (RUC). Your actual cost per year, energy economy and or/EV range will vary for many reasons including driving styles, traffic and weather conditions, vehicles loading, vehicle maintenance and tyre pressures. For more information on vehicle Energy Economy, see https://rightcar.govt.nz/
Safety Ratings provide you with simple information about a vehicle’s safety performance and help you to stay safe on our roads. Almost every vehicle has a safety rating from 1 to 5 stars. This rating indicates how well the vehicle is likely to perform in a crash. Vehicles with 4 and 5 stars are the safest, while 1- and 2-star vehicles provide less protection in a crash. A vehicle will have one of the following Safety Ratings: Australasian New Car Assessment Program (ANCAP) rating, Used car safety rating (UCSR), or Vehicle safety risk rating (VSRR). For more information on vehicle Safety Ratings, see https://rightcar.govt.nz/
Emissions information is guidance on how environmentally friendly the vehicle is.
Energy Economy information is intended for comparative purposes. It is based on World Harmonised Light Vehicles Test Procedure 3 Phase (3P WLTP) standardised testing data that allows consumers to directly compare the emissions and fuel consumption of different vehicle makes and models. It does not necessarily represent the energy economy and/or electric range that will be achieved. The estimated annual cost is based on a vehicle travelling 14,000 km over a year and a nominated petrol, diesel and/or off-peak residential electricity price. Diesel costs include road user charges (RUC). Your actual cost per year, energy economy and or/EV range will vary for many reasons including driving styles, traffic and weather conditions, vehicles loading, vehicle maintenance and tyre pressures. For more information on vehicle Energy Economy, see https://rightcar.govt.nz/
Safety Ratings provide you with simple information about a vehicle’s safety performance and help you to stay safe on our roads. Almost every vehicle has a safety rating from 1 to 5 stars. This rating indicates how well the vehicle is likely to perform in a crash. Vehicles with 4 and 5 stars are the safest, while 1- and 2-star vehicles provide less protection in a crash. A vehicle will have one of the following Safety Ratings: Australasian New Car Assessment Program (ANCAP) rating, Used car safety rating (UCSR), or Vehicle safety risk rating (VSRR). For more information on vehicle Safety Ratings, see https://rightcar.govt.nz/